A simple checklist

Tick as you go. There is no right pace. Small actions add up.

I have listened to what she is worried about.I have written down the time and concern.I have asked what the plan is.I have asked when this will be reviewed again.I know who is responsible for the next decision.I know how to escalate if we still feel worried.I have asked for the concern to be documented.I have checked whether she feels reassured by the explanation.I know who to contact if we are still worried later.

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