I do not feel taken seriously
Use this when you feel your concern, pain, symptoms or worry are not being fully heard. You deserve to have your concerns assessed and explained clearly, and to have your words recorded.
Ask for the clinical reason
“I do not feel my concern is being fully heard. Please can you explain the clinical reason for the advice you are giving?”
Ask for it to be recorded in your own words
“Please can my symptoms and concerns be recorded in my own words?”
Ask for another review
“I am worried that this is being treated as less serious than it feels to me. Please can somebody review this again?”
Ask why this is not being escalated
“I still need help understanding why this is not being escalated.”
If you are supporting somebody
If you are supporting somebody who feels dismissed, help them be heard calmly. Write down what they said, repeat their concern clearly and ask for the reasoning, plan and review point.